Customer service & FAQ

Goldentyre Europe · Help centre

Customer service & FAQs

Answers on choosing tyres, sizes, G-Mousse, shipping and returns, or ask our technician.

Topics

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Goldentyre GT516KX 140/80-18

Tyre consulting

Which Goldentyre tyre is right for my bike?

It depends on the discipline (rally, enduro, extreme, motocross, adventure/trail), the terrain and your bike. Browse the ranges by discipline in the shop, or send us your bike and use with the form below and our technician will suggest a tyre.

What is the difference between GT823KH MY2026 and the older GT823KH?

Both are in the shop. The MY2026 versions carry KFT codes (e.g. KFT82390 for 90/90-21, KFT82315 for 150/70R18); the earlier versions carry GOP codes (e.g. GOP4118, GOP4120). Check the SKU on the product page. For technical differences between the two, ask our technician.

Can I mix a front and rear from different ranges?

Pairing depends on the sizes and your use. Tell us both sizes and your bike in the form below and we will advise before you order.

Sizes & fitment

How do I find the right size?

Use the size written on the sidewall of your current tyre or in your bike manual (e.g. 90/90-21 front, 140/80-18 rear). Confirm rim size, load/speed needs and front/rear pairing before ordering: wrong-size orders delay dispatch.

I am not sure about my size. What do I do?

Do not guess. Send us bike make, model, year and current size with the form below before you order.

Mousse & tubes

Which G-Mousse do I need?

G-Mousse is listed by position and rim size (e.g. Front Medium 21", Rear Large / XLarge / 2XLarge / 3XLarge 18"/19"). The right one depends on tyre size and use: ask our technician if unsure.

What pressure should I run?

We do not publish general pressure recommendations here, as they depend on tyre, insert, bike, rider and terrain. Ask our technician with your details.

Orders & shipping

How is shipping calculated?

Orders ship with DPD from our warehouse in Estonia. Rates depend on the destination country and the number of tyres (1–4 pieces, each tyre counts as one piece). The exact cost is shown in the cart and at checkout. There is no free shipping.

I want 5 or more tyres.

For 5 or more tyres automatic checkout rates are not available: email sales@goldentyreeurope.com for a custom quote.

When will my order ship?

In-stock tyres and G-Mousse are typically prepared within 1–3 business days after payment confirmation; timing can vary in race season or for special sizes. You receive tracking when the parcel ships. Transit time depends on destination.

Which countries do you ship to?

Across the EU and selected destinations. Enter your address in the cart to see whether delivery is available. Outside the EU, duties/VAT may apply under local rules.

Full policy

Returns & warranty

Can I return a tyre?

You have 30 days from delivery to request a return. Items must be unused, not mounted, in original packaging, with proof of purchase. Contact us first: do not ship a return without approval.

Who pays for return shipping?

Normally the customer, unless we shipped the wrong item or a defect is confirmed.

My parcel arrived damaged or with the wrong item.

Inspect on delivery and contact us immediately with photos and your order number so we can resolve it.

What warranty applies?

For warranty questions or a suspected defect, contact us with order number, SKU/size, photos and a description. We will reply with the next steps.

Full policy

Payments

Which payment methods can I use?

The payment methods available for your country are shown at checkout.

Do I get an invoice?

For invoice requests contact us with your order number.

Tyre consulting

Ask our technician

Tell us about your bike and riding. We reply by email.

We use your details only to answer this request.